Refund policy

Return and Refund Policy

Returns and EU right of withdrawal

You may request a return within 14 days after you, or a person designated by you, receives the last item in your order. You do not need to provide a reason for the return.

To request a return, contact us or submit a return request through your customer account. Please include your order number.

After notifying us, you must return the item within 14 days. Items should be returned with all included accessories and, where reasonably possible, in their original packaging.

You may inspect the product as you would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and function.

Do not return an item to the supplier or to the address shown on the parcel. We will provide the correct return instructions and return address after approving your request.

Return shipping

Customers are responsible for the direct cost of return shipping for change-of-mind returns.

We will cover reasonable return costs when an item is defective, damaged, incorrect, or materially different from its description.

Cancellations

You may request cancellation before an order is fulfilled. We will try to stop the shipment, but cancellation before dispatch is not guaranteed.

If the order has already shipped, eligible customers may still use the 14-day right of withdrawal after receiving it.

Damaged, defective, incorrect, or missing items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incorrect, or missing. Include your order number and, when available, clear photographs or video showing the issue.

We will assess the claim and provide an appropriate remedy, which may include repair, replacement, a price reduction, or a refund. Nothing in this policy limits any mandatory consumer rights or legal guarantees that apply to your purchase.

Refunds

We will notify you when your return has been approved and processed.

For eligible EU withdrawal requests, refunds will include the product price and the cost of our least expensive standard delivery option. Additional charges for express or upgraded delivery are not refundable.

Refunds will be made to the original payment method. We may withhold the refund until we receive the returned goods or until you provide evidence that they have been sent back, whichever occurs first.

Banks and payment providers may require additional time to post the refund to your account.

Non-returnable items

Certain items may not qualify for change-of-mind returns where permitted by law, including personalized products, perishable goods, and sealed hygiene-sensitive goods that have been opened.

This exclusion does not apply when an item is defective, damaged, incorrect, or otherwise protected by mandatory consumer law.

Contact

For return or refund questions, contact:

Email: malekdrop4@gmail.com
Business name: JOGABOLA
Return address: Provided after your return request is reviewed